Privacy Policy
Refund Policy (GLOBAL)
Updated
Proficientnest Immigration will not, under any circumstances, issue refunds for
early service withdrawal at any stage of the service.
1. The refund percentages indicated are for the full-service fee paid and not just
for the amount paid. Refund percentages shall only be available in the full
product or service fee is paid without any reserve. Applicants would not be
qualified for the refund percentage even if they fall within one of the clauses
mentioned in this Policy or there Agreement with us had failed to pay the fullservice fee mentioned.
2. Often the immigration pronouncements are discounted based on future
expectations, and customers are pre-registered, i.e., before the actual
qualification / s is released to ensure the cap system is met. It is pre-agreed
that the Client acknowledges this and is prepared to do so by the time the
immigration authorities notify them, to eliminate the last-minute rush and get
ready as per all requirements. If the Client’s profile is not qualified after the
announcement, the Client may choose to transfer to other options.
3. Proficientnest Immigration has a strong zero-tolerance policy for chargebacks.
Any customer disputing a payment by credit card that is found to be valid will
be permanently blacklisted and barred from using the services. All past due fees
and costs will be sent to collections. If our collection efforts fail, an unpaid fee
will be notified to all applicable credit reporting agencies.
4. The Customer understands and agrees that the total amount of the invoice (bill
value) will include the Consultation fee, Service Fees towards Proficientnest
Immigration and the applicable tax. The refund would, however, only be
calculated on the Consultation fee of Proficientnest Immigration. The Service
Fees & tax component shall, at any stage/condition be non-refundable.
5. In case of a refusal by the Immigration and Visa Authority, Proficientnest
Immigration will refund the amount applicable, as mentioned in the Agreement
signed by the Client. The refund will be made within 30 business days of the
Client submitting Proficientnest Immigration’s Refund Claim Form. To validate
the Refund Claim, the Client should include a copy of the Authority’s letter of
refusal. If a client refuses to include a copy of the letter of refusal or the stamp
of refusal on the Customer’s passport, Proficientnest Immigration will not refund
the amount of refund applicable. The Client must also include the request for a
refund form, a copy of his / her payment receipt made to Proficientnest
Immigration. If these forms are not included, the Client will not be qualified for
the refund.
6. Proficientnest Immigration shall not be liable for any delay caused by third party
services such as Courier Services, etc. Clients also cannot claim a refund for
service charges.
7. Proficientnest Immigration shall not be liable for the refund of any fees or other
payments/charges paid to any Assessing Authority, Immigration Department,
Embassy / Consulate / High Commission in the event that the Applicant fails to
obtain a visa, or in the event that his / her application is refused or not approved
at any point by any of the respective Authority. Registration/processing fees
only include fees for services provided by Proficientnest Immigration and do not
include application or evaluation fees. The Client agrees to pay the entire
additional fees during the processing, if necessary to the concerned authorities.
8. If the Client has paid the money via an online card service, the Client hereby
accepts that, in the event of payment by any form, he/she will not withdraw or
is not allowed to chargeback the amount without Proficientnest Immigration’s
knowledge, It involves other payment gateway flat-forms, except otherwise
following the norms of refund standards mentioned in the Agreement and the
protocol established by the law existing at that time under the jurisdiction of
Bangalore, Karnataka State.
9. If the Applicant has paid the money by means of a Credit Card or Net
Banking, the Applicant voluntarily undertakes not to dispute the payment or to
notify the designated bank for reimbursement, insisting that the Applicant
withhold or cancel the payment made to Proficientnest Immigration. The
Applicant further undertakes to notify his banker that Proficientnest
Immigration’s payment is authentic and that the transaction was an exception
to his request to cancel or pay back the payment in his favour. It covers
incidents of misuse and loss cases either by himself or by someone else. In
this respect, the Applicant decides to work with Proficientnest Immigration in
case Proficientnest Immigration wants to defend/represent the matter before
any bank/authority in their favour.
10. Proficientnest Immigration’s service fees have no reference to market
prices and are in accordance with the company standards agreed by the
Client. Any claims after registration, such as fees being too expensive and
such, would not be entertained, and the Applicant would not have the right to
challenge the same as described and conveyed through all information
sources, and the Client has been informed before enrolment.
11. The Applicant agrees that the immigration process requires showing
sufficient funds, if applicable, that differ from nation to nation and the
Applicant’s process/category.The Applicant undertakes to meet the necessity
as requested by the immigration / other Authority concerned, and failure to
provide such funds by the Client shall not make Proficientnest Immigration
responsible for any refund or part of the service charges. In such situations,
no refund request for service fees will be entertained.
12. The Client also accepts that all or any registration for any countries prior
to the date of the Client Declaration Agreement with Proficientnest
Immigration, if any, would be nullified and that no service fee or payment may
be claimed unless Proficientnest Immigration has provided it in writing.
13. No refund will be made in case the visa is refused on the following
grounds.
a. If the Applicant failed to attend the scheduled visa interview
b. If the Applicant failed to fulfill the requirements of the Embassy or the Consulate.
c. Failure of the medical examination or test from by the Client or his or her family members mentioned in the visa application.
d. Failure to provide a genuine Certificate of Police Clearance, which is no less than three months old.
e. Misrepresentation of documents
f. A previous violation of any visa or immigration law by the Applicant or any of his or her family members included in the visa application.
g. Late submission of further documents by the consulate at a later stage of the application.
h. In order to meet the eligibility requirement and as recommended by the Proficientnest Immigration consultant, the Applicant fails to get the required score in Language tests.
i. There will be no refund if the Client abandons his/her case within three months from the date of registration.
j. Non-communication with your process specialist for a duration of three months or above shall also be considered to be abandonment.
14. The application or processing charge paid to visa officials or any other
agency is the responsibility of the Applicant and is not included in the service
fees. In the circumstance of a refusal, Proficientnest Immigration shall not
consider any demand for refund
15. The Client must provide each and every paper, forms, and documents
that will make it possible for Proficientnest Immigration to operate on its
documentation and make it available to the correct evaluation/immigration
authority. The negligence of the Customer to do the same will only imply that
no reimbursement of the advisory/consulting fee given to Proficientnest
Immigration is outstanding
16. The Client must cooperate in every interview, as and when requested
by the visa processing authority, at the specified location informed by the visa
agency and at his/her own expense, and should follow each and every order
given by the visa agency. The failure of the Client to do the same will only
imply no refund whatsoever is outstanding of any secretarial fees given to
Proficientnest Immigration.
17. If the application is returned/denied/halted due to an error in the
application fee or payment method, the Applicant agrees not to contest the
withdrawal of the application on that ground; since the payment and payment
method of the application fee are the sole responsibility of the Applicant.
18. It is known that the preparation of an immigration application is never
standardized, routine, and/or time-bound. There could be changes in
requirements of the process; hence the concerned case officer can request
additional documentation or may request further submission of such
supporting documents to the concerned immigration officials. Any appeal for a
refund on these grounds will not be accepted.
19. If the immigration law changes at any time after you have signed this
Agreement, i.e., at any time while the processing of your application and as a
result of the change of law, if you have become disqualified from applying for
the service you have registered for, and you have paid the full amount.
Proficientnest Immigration will refund the Client a certain percentage of the
service charge as specified in the Client Agreement. The refund shall be made
within 30 working days after Proficientnest Immigration Refund Claim Form is
sent to Proficientnest Immigration by the Customer. The Client should include
a copy of his receipt for payment made to Proficientnest Immigration with the
Refund Request form. Failure to provide this will also make the Client
disqualified for the refund.
20. In the case that you have signed up for Proficientnest Immigration
services under the installment payment option or made part of the payment
and the Immigration Act updates after you have signed this Agreement or at
any point during the review of your application, and as a result of this change
of law you are disqualified for the program you have signed up for. IIn this
situation, the Client will be eligible to claim a refund of the first installment or
any part payment made to Proficientnest Immigration.
21. The Client should also accept and understand that there will be no
repayment or redistribution of the fee made to Proficientnest Immigration to a
friend or relative if he/she drops his / her application or decides to opt-out after
signing up.
22. The Customer should also understand and accept that no
reimbursement or adjustment of the Proficientnest Immigration Payment will
be made if he/she leaves the original service/process for which he/she has
signed up for and decides to move to another service/process with
Proficientnest Immigration or opts for immigration to another country or nation.
23. The Client should provide all the documents and papers that are
required, such as the Language translations, in an agreed manner as sought
by Proficientnest Immigration and the concerned Visa Officer. It has has been
completely agreed by the said immigration consultancy on the ground of facts
and papers provided by the Client. In case the details provided by the Client
are discovered to be misleading or fake or inadequate or incorrect, the
concerned Immigration officials will not entertain the offer. In turn, the
immigration consultant accepts no liability whatsoever for the negative impact
of the petition outcome and the consequent refusal on that basis. No refund is
claimed – either the consultation fee or the amount paid to government
organizations in such circumstances.
24. Proficientnest Immigration is entitled to terminate/withdraw its services
without refunds of the service fee if the applicant (a) fails to submit all
documents within the specified period of time from the date of the registration,
normally within one month (b) attempts to malign the Company’s name in any
way that interferes with the operation of the business or its reputation c) fail to
respond to email and calls made by a company for more than one month
without informing the assigned process specialist (d) withdraw from
processing for personal reasons (e) failure to provide a genuine Police
Clearance Certificate when required (f) failure to provide proof of funds for
settlement or maintenance by the Applicant or his / her family members
included in the visa application form (h) previous breach by the Client or any
member of his or her family in any immigration or visa law applied to in the
application (i) late submission of any additional documentation required by the
consulate at a later phase of the processing.
25. The Client herewith promises to meet with all the requirements of the
assigned authorities, who work on an evaluation or decide on the outcome of
the visa. The Client also promises to provide all documentation including
originals, as demanded by the concerned authorities if required. The Client
accepts that any failure from the Client to send such documents or part of it is
an independent failure of the Client, and Proficientnest Immigration is not
accountable for the same. Therefore, the Client agrees that failure to produce
documents cannot necessitate a valid reason for claiming a refund.
26. The Client will settle all charges depending on a variety of governmental
and skills evaluation bodies and language testing institutions such as, but not
limited to, skills assessment expenses, residency visa petition expenses,
English / French testing expenses, medical testing expenses, etc. The
charges given are strictly non-refundable and cannot be adjusted by either
any of the receiving offices or the immigration consultant, despite the final
decision regarding the visa petition. A positive appraisal or conclusion is the
sole prerogative of the concerned Authority, and the immigration consultant
has no influence at all over the final decision at any point in the visa petition.
Proficientnest Immigration has given no assurance whatsoever of a favourable
evaluation or result of the Client’s expected petition in any stage of the visa
petition.
27. The Client will notify Proficientnest Immigration of any news involving a
change of residential/mailing address, academic/specialized credentials,
change of marital status/service or company, new-born children or any police /
unlawful case after the petition has been submitted and while the processing
going on till the time the Permanent Residence Permit has been acquired. The
inability of the Client to do the same will only show that no refund is
outstanding of any advisory fees given to the immigration consultancy.
28. The Client must appear for a language examination and obtain a
minimum individual group score in each provided four evaluation factors –
read, write, speak and listen – as reasonable to him/her and as required by
the Visa Issuing Authority / Evaluation Body. The Client thoroughly
understands and agrees that his petition cannot be submitted – the required
language score total – and that no reimbursement of the advisory / consulting
/ clerical services charge offered to Proficientnest Immigration will be
outstanding or settled in a situation where he or she fails to achieve the
sufficient English / French total.
29. The Client shall also ensure that he or she is married or in any
relationship that is appropriate to be considered as a dependent – the spouse
or the acceptable dependent / s appears for a language test and provides a
minimum score report as necessary on the basis of the accepted SERVICE
LEVEL AGREEMENT with Proficientnest Immigration. The Client completely
understands and agrees that his application can not be submitted excluding
the marital partner’s required English / French points; therefore, no
compensation is claimed from the fees made to the advisory / consulting, in a
scenario in which if the Client failed to obtain the marital partner’s prescribed
English / French score mentioned in the SERVICE LEVEL AGREEMENT or
the Evaluation report. Together with the associated report, the said language
test is mandatory for the wedded clients ‘ documentation, although the Client
may not ask for points for his or her partner’s qualifications.
30. By signing or acknowledging the Agreement for the use of services from
Proficientnest Immigration, the Client can not withdraw from the process due
to their circumstances, which may have changed AT ANY POINT. It is
unacceptable that any form of settlement should be considered or established.
As a heavy-investment company, we can not satisfy requests for refunds until
services have been given or any part of the process has begun.
31. The secretarial charges paid to Proficientnest Immigration shall not
include any amount owed to any governmental organizations, and to any
language testing institutions or for any other reason, and shall be limited to the
consultancy services and duties as duly established and agreed under the
individually inked SERVICE LEVEL AGREEMENT with the Client.
32. The Client certainly accepts that he has been informed of the normal
waiting times / typical processing time, as necessary for his permit class and
that such waiting times / normal processing time fluctuates depending on the
convenience of the visa office or authority body processing. The Client also
completely agrees and understands that, if the application processing periods
extent, he or she will never have any claims whatsoever for any kind of refund
of the charge made on or off-site.
33. Proficientnest Immigration has not promised any kind of guarantee,
recommendation, or promise on employment or job assurance to our clients.
No reimbursement will be demanded from any advisory/consulting/janitorial
service charges previously offered by the Client to Proficientnest Immigration
on the basis that Proficientnest Immigration was unable to provide a job
guarantee overseas.
34. In a case where there is a clash/dispute over the payment made by the
Client to Proficientnest Immigration to the SERVICE LEVEL AGREEMENT
properly inked with Proficientnest Immigration. The liability of Proficientnest
Immigration, in the circumstance, that it arises and is unpaid, either nominal or
otherwise, shall not extend and shall be confined to the charges given to
Proficientnest Immigration as Advisor / Consulting / Secretary Charges as part
of the hereby inked SERVICE LEVEL AGREEMENT.
35. There are some countries that have a cap system, and therefore the
approval of Visa or Green Card or Permanent Residence is subject to the cap
not achieved for that year. The Client can have the required points as required
by the specified country’s immigration authorities, but he/she may still not get
the Visa / Green Card / Permanent Residence if that year’s cap has been
reached. Failure to acquire a Visa / Green Card / Permanent Residence due
to the cap limit can not be a reason to claim a refund, and the Customer fully
understands the same.
36. If your request for a refund falls within the Company’s acceptable terms
and conditions in the service agreement, it will take 30 working days to
process such a request. The service amount has been mentioned for the full
service as of the date of registration and contains only the individual’s
application. The presumption of additional services to families or children is at
the discretion of the Client, and the Company shall not be held any
responsibility for such claims.
37. The Client shall loyally disclose before Proficientnest Immigration, every
information concerning them, whether current or historical, cases of fraud
and/or conviction and insolvency brought against the Client and those who
rely on him. If he or she does not report this information, even if the same is
noticed later, no compensation will be provided for all the money given to
Proficientnest Immigration in dispute.
38. Proficientnest Immigration is expected to protect a client’s confidentiality
and privacy. Proficientnest Immigration, therefore, takes legitimate steps to
protect personal information from our clients from manipulation and loss and
from unauthorized access, alteration, or disclosure. Proficientnest Immigration
might use and reveal personal information of the Client (and, where
applicable, the Customer’s family) for the main purpose for which it is
gathered, for reasonably expected secondary reasons connected to the main
purpose and, in other circumstances, as permitted by the Privacy Act. In
general, Proficientnest Immigration may reveal the Customer’s personal
information for the following reasons:
a. To run our business
b. To furnish and sell our services
c. To interact with the Client
d. To fulfill our legal requirements
e. To support us to manage and enhance our services
b. To furnish and sell our services
c. To interact with the Client
d. To fulfill our legal requirements
e. To support us to manage and enhance our services
Any payments paid to Proficientnest Immigration are for the provision of
services posted on the website of Proficientnest Immigration. All payments shall
be quoted in Indian Rupees unless otherwise specified. You are liable to pay all
fees and applicable taxes relating to our services using one of our recognized
ways of payment.
Proficientnest Immigration is not a part of any government
authorities/organizations or embassies.
Proficientnest Immigration is a private limited company with no authority to grant
you a visa of any kind. We can only help and advise people who would like to
emigrate or travel to their country of choice. Please note that the ultimate
decision on all applications for visas resides with the relevant departments in
their respective countries.
Our client agreements are based on the foundation of trust, sincerity, and
protection, and each option is clearly spelled out. Our terms of reference are
transparent, and nothing is concealed. The Client accepts and recognizes that
the Company does not recommend or compel any service/product/visa etc., and
the proclamation of a specific service/product/visa, etc. is the individual decision
of the Client and can not be presumed to be a judgment of the Company at any
point. Proficientnest Immigration promotes all products and informs all clients
of the possibilities without any external pressure to decide on this
service/product/visa etc.
The Applicant has described in detail about all of the above provisions, agrees,
and continues to comply with all the terms and conditions by
signing/acknowledging this Agreement with Proficientnest Immigration.
Proficientnest Immigration, with registered office in Bangalore, Karnataka, is
operated and controlled in India. The laws of the Indian Government and of the
Karnataka State Government will govern the legitimacy, definition, and
performance of this Agreement. The courts in Bangalore, Karnataka alone shall
have jurisdiction to try any conflict between the Company and any individual
that emerges from any matter affecting the Company.
Charge Back : The Client acknowledges that she/he understands that
Proficientnest Immigration must assign its staff and use other infrastructures to
provide services to the Client by paying considerable sums of money.
Regardless of the result of the application, the Client hereby undertakes not to
claim a refund of the fees and charges paid to Proficientnest Immigration,
except to the extent provided in the Contract or Agreement.
The Client hereby accepts and acknowledges the service deliverables signed
up for, and therefore will not pursue a chargeback (only applicable for Card
Payments).
[Please contact us at: operation@proficientnest.com for any further information. One of our assigned representatives will be getting back to you as soon as possible.]
Proficientnest – World’s Super Visa Specialists and are assisting people in fulfilling their dreams of going and settling abroad for more than a decade
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+91 8217476136
operation@proficientnest.com
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